David Cullen Jewellers – Online Orders Queries

If you require any help with an online order please email info@davidcullenjewellers.com. Our usual response times are within 1 hour.

Delivery Information – How Quick will I get my order

Orders placed Mon – Fri before 11am

We always aim to dispatch the same day for delivery the following day.

Orders placed After 11am

We always aim to dispatch these the next day for delivery the following day.

Example : Order placed 2pm Mon, dispatched Tuesday for delivery Wednesday.

Orders placed Sat – Sun

We aim to dispatch these Monday morning for delivery Tuesday.

Click & Collect

If order placed before 3pm we aim to have it ready that same day. Orders placed after 3pm will be ready the following day.

Returning an item – Sending something back to us

Please note this policy only applies to items ordered online, items purchased in our stores are subject to exchange or issue of a credit note if returned within 28 days.

Returning something bought online :

Before returning an item purchased online please insure we receive this back within 14 days from the date of dispatch.

Please note if an online order is returned after 14 days from the date of dispatch a refund will NOT be possible.

Option 1 – Return to one of our branches

If you would like to return an item bought online you may do so by dropping it into one of our stores, details for each store are on the home page of our website.

• Please return the item purchased unworn
• Return all the packaging you received with the order
• Give the staff member the 6 digit online order number with the return

The staff member will then alert the online team and the refund will be processed within 24 hours – please note it can take your card issuer or bank up to 5 days to show the refund on your statement.

Option 2 – Return by post or courier

Please note we do not offer paid for or free returns. If you wish to return a item by post we strongly suggest you use registered or recorded post options.

Please include the following :

• The item purchased unworn
• Return all the packaging you received with the order
• Include the 5 digit online order number with the return

The return address is :

David Cullen Jewellers

Online Returns

Unit 14A

Charlestown Shopping Centre

St. Margaret’s Road

Finglas

Dublin 11

D11 TA4Y

Once we receive the return we will issue the refund within 24 hours – please note it can take your card issuer or bank up to 5 days to show the refund on your statement.

The above information is a small part of our terms and conditions which can be viewed by clicking this link

You can also review our privacy policy by clicking this link