
1. WEBSITE TERMS OF USE
1A. Our terms of use govern the use of the website and domain davidcullenjewellers.com (the “Website” or “site”). This website is managed and operated by or managed on behalf of David Cullen Jewellers Limited, registered in the Republic Of Ireland under company registration number 361745. This companies registered off is Unit 14A, Charlestown Shopping Centre, St. Margarets Road, Finglas, Dublin 11, D11 TA4Y (“we”, “us”, Our” etc).
1B. Before you start to browse or use our website we ask you carefully read these terms and conditions. These set out the rules which will apply when you use our website. By using this website, you are agreeing to accept and comply with these terms of use, if you do not agree to these terms and conditions you must not use our website.
2. TERMS MAY CHANGE
2A. We reserve the right to change the Terms of Use at any stage and will update the website with these revised Terms of Use as and when this occurs. It is your responsibility to review the Terms of Use on a constant basis to make yourself aware of any changes which may have been done. Once changes have been made and posted your use of the website will mean you have agreed to comply with the revised Terms of Use.
3. OTHER IMPORTANT TERMS
Addition terms when using the website
3A. We use Cookies on our website to enhance customer experience. These cookies will be displayed when you first visit the site and you will be asked to agree or refuse by selecting the appropriate sections in your browser. If you decide to refuse some aspects of the cookies it may limit the sections and aspects of the website you are allowed to visit. Our Privacy policy sets out the terms on which we process personal data collected from you and data you provide to us. By using the website, you agree to such processing of data and it is your responsibility to make sure all data you provide is accurate.
3B. If you purchase a product from the website our terms and conditions of sale will apply to all purchases.
4. USING AND ACCESSING THE WEBSITE
Our website is available free of charge.
5. CONTENT ON THE WEBSITE
5A. We constantly change and update the website so please be aware of this. We therefore can not guarantee that the website or any products on it will have accurate information or prices at any time. As we identify or are pointed towards any errors these will be rectified as soon as possible by us.
6. WHAT IS ACCEPTABLE WHILE USING THE WEBSITE
7. WHAT IS NOT ACCEPTABLE USING THE WEBSITE
If for any reason you may be uploading content to the website it must not:
8. INTELLECTUAL PROPERTY RIGHTS
8A. David Cullen Jewellers are the owners or license holders of all intellectual property rights on the website, the software, images, materials, text, design, layout, graphics as well as all other features on the site are all our intellectual rights.
8B. Printing off or making photographic copies of any part of the website is allowed for personal use only.
8C. You must never change the paper or photographs you download or print from our website unless you receive written permission from us.
8D. You can not use our website for your own commercial purposes, we grant no license for anyone to use the branding, names or logos of David Cullen Jewellers without our written permission. Failure to obtain permission is strictly forbidden.
8E. Any use of data is in accordance with the General Data Protection Regulation EU 2016/67, the Electronic Communications Directive 2002/58/EC and any and all data legislation in the Republic Of Ireland including the Data Protection Acts 1988 & 2003 and any further legislation and Privacy Policy.
9. UPLOADING OF DATA ON OUR WEBSITE
9A. If a feature of added to allow users to upload content to the website or work being done by developers on behalf of David Cullen Jewellers on our website they must comply with a meet the standards of all information contained in our section headed and titled with “CONTENT ON THE WEBSITE”
9B. We assume that any user or developer working on our website complies with our standards set out in the Terms and Conditions section. This means you or they will be solely responsible and will indemnify us for any loss of warranty as a result of their actions. You or they will be responsible for any loss or damage we suffer as a result of this breach of warranty.
10. DISCLAIMER IN REGARDS TO 3RD PART MATERIALS, IMAGES OR CONTENT
10A. Certain content on our website about our products, our services or descriptions of both may include material from 3rd parties or at times we may provide links to 3rd party websites. We have little or no control over and are not responsible for the accuracy of any such material or content on these 3rd party websites. We therefore do not endorse, guarantee or warrant any other material, products or websites linked to 3rd parties. Links to other websites are provided where necessary as a convenience to our users and you enter these websites at your own risk.
11. LIMITATIONS OF LIABILTY OF DAVID CULLEN JEWELLERS LIMITED
11A. No part of our terms and conditions excludes us from the laws of the Republic Of Ireland where are website trades and is governed under.
11B. To the extent we can under the laws of the Republic Of Ireland we exclude all conditions, warranties, representations or other terms which may be applied to the website whether these be expressed or implied.
11C. We will not be liable to any user of the website for loss or damage whether through neglect or negligence on our part even if foreseeable arising from the use or inability to use our website or the use or reliance on any part or content of our website.
11D. We must point out we only run our website for personal and domestic use in the Republic Of Ireland. Do not use the website for commercial or business purposes as this is not what we intend it to be used for. Therefore, we accept no liability for loss of profit, loss of business or business interruption or business opportunities if you are relying on or using our website.
11E. No loss or damage as a result of viruses, denial or service attacks or any other type of damaging technology that may damage your computer or any device used to access our website.
11F. Any disputes arising from the use of our website or the content on the website will be subject to the jurisdiction of the Irish Courts only as we are governed by the laws of the Republic of Ireland only.
12. CONTACT INFORMATION
12A. If you require clarity on aspect of our terms and conditions you ay contact us on +353 1 8645187 or email info@davidcullenjewellers.com. This information is contained at the beginning of our terms and conditions section along with all other company details.
13. TERMS AND CONDITIONS IN RELATION TO SALE OF GOODS ONLINE
13A. Our terms of use govern the use of the website and domain davidcullenjewellers.com (the “Website”). This website is managed and operated by or managed on behalf of David Cullen Jewellers Limited, registered in the Republic Of Ireland under company registration number 361745. This companies registered off is Unit 14A, Charlestown Shopping Centre, St. Margarets Road, Finglas, Dublin 11, D11 TA4Y (“we”, “us”, Our” etc).
13B. Before you start to browse or use our website we ask you carefully read these terms and conditions. These set out the rules which will apply when you use our website. By using this website, you are agreeing to accept and comply with these terms of use, if you do not agree to these terms and conditions you must not use our website.
13C. Our terms are only in the English language and our website is only designed along with all content and material on the website by users within the Republic Of Ireland.
14. Privacy Policy
14A. We understand the importance and place great emphasis on privacy of users when on our website whether they browse or use the website to purchase products from us. We are committed to protecting your personal data.
14B. Our privacy policy explains how we use and store your data which may identify you or any address, phone numbers, email addresses you provide to us. Please read the privacy policy as it includes very important information relevant to you and your use of our website.
15. DEFINITION OF TERMS
15A. We may use terms below to explain certain policies we have elation to our products, for full transparency we will list these words with full explanations of what they mean.
15A. BESPOKE ITEMS
These are items or products on our website or services provided through our website which are made to measure or adapted or modified based on your instructions. These could involve for example making a ring a certain finger size, adjusting the length of a bracelet, engraving an item or changing the original design, style or condition of an item based on the users instructions. These examples are only a small portion of processes asked by you through our website which could constitute any product becoming a Bespoke Item.
15B. CONTRACT
A contract will arise when you agree to purchase a product or service on our website. This is explained further below.
15C. GOODS & ITEMS
Goods and Items refers to but not be limited to any product or service available to be added to your cart during a visit to our website.
15D. OUTSIDE OUR CONTROL
This refers to anything that may happen that is reasonably out of our control. The following examples are not limited to events such as strikes, lock outs or any industrial actions by 3rd parties, civil commotions, pandemics or endemics, riot, invasion, terrorist acts, war, fire, storm, flooding, natural disasters of any kinds, acts of God, failure of public or private communications or technology, impossibility of use of commercial post or delivery services.
16E. ORDER
This means an order from you to us for goods or services submitted to us through our websites online ordering system
16F. TERMS
This refers to these terms and conditions contained in this document and section of our website.
17. ORDERING A PRODUCT OR SERVICE ONLINE USING OUR WEBSITE
17A. In order to place an order through our website you must a consumer, a private or business customer and be over the age of 18 years. If you do not fall under these categories do not purchase or place an order on our website.
17B. When you place an order on our website you are agreeing to all our terms and conditions and we therefore ask that you full read and agree to these terms and conditions before placing an order.
17C. You must pay for all goods and services before they are dispatched to you, no products or services will be provided or dispatched to you before payment is made to us in full.
17D. Once the order has been placed on our website, we then must accept this order and once we have accepted then we have then entered into a contract between you and David Cullen Jewellers Limited. We do not file these contracts so it is up to you to save or print a copy of the order confirmation and dispatch information.
17E. All information submitted by you during the ordering process is your responsibility to make sure it is accurate and complete. You should review all information before and after placing the order and contact us by replying to your order confirmation email if you wish to change the information you supplied.
18. HOW WE FORM A CONTRACT WITH YOU AFTER AN ORDER IS PLACED ON OUR WEBSITE
18A. When you order a product or service from our website you are offering to buy the goods or services from us and are obliged to pay for these goods or services at the time of ordering them.
18B. We will send an order confirmation which is only to acknowledge we have received the order and does not guarantee we have accepted or can fulfil the order. Please note we are not obliged to accept your order and at this point no contract exists at this stage for any products or services.
18C. If your order is accepted we will work to dispatch the order to you within 24 hours if placed on a Monday to Thursday or the following Monday if the order is placed on a Friday, Saturday or Sunday. Once you receive the dispatch notification by text or email this is when a contract has been formed between you and David Cullen Jewellers.
18D. We reserve the right (before dispatch) to cancel the order, this may arise when an item is priced incorrectly, is no longer available, is sold out, damage has been noted before dispatch or any other situation arises meaning we are unable to fulfil and dispatch the order. In this event we will contact you by email and issue a refund.
19. GOODS
19A. We display images of our products on our website and where possible we also list as accurately as possible sizes and dimensions of these products. Some images are for illustration purposes only but we make every effort to make these images a fair representation of what you may expect to receive.
19B. We cannot however guarantee that the computer or device you use when viewing these items truly reflects the colour and finish of them. You must be aware of this before placing an order on our website, the sizes of items on the website may not be reflective of the actual size of the item itself.
19C. We reserve the right to change or alter and sizes or specifications providing this is allowed by law before, during or after your order has been placed. If this occurs we will contact you by email to explain this before the item is dispatched and you have the option of cancelling at that stage and receiving a full refund.
19D. As a customer and consumer, you should always be aware of your rights under consumer law. Goods that are faulty or not as described can be returned for a full refund within a reasonable time frame determined by law or by David Cullen Jewellers. Further information can be obtained by contacting the National Consumer Agency or the Citizens Information Centre. In addition to this some products may come with a warranty from David Cullen Jewellers or a warranty directly from the manufacturer. If you have any queries about the warranty on any product you have ordered or wish to order please contact us by email info@davidcullenjewellers.com
20. DELIVERY
20A. We go to every length to dispatch your order within 24 hours if placed on a Monday to Thursday or the following Monday if the order is placed on a Friday, Saturday or Sunday.
20B. If for any reason we cannot meet this timeframe or the piece you ordered needs to be made, ordered in or altered we will contact you first to confirm you are happy to wait or if you wish to cancel the order and receive a refund.
20C. If your order is needed by a certain date it is your responsibility to share this information with us so we can confirm we can meet your requirements.
21. CLICK AND COLLECT
If you have decided to opt to pay for your order online and collect it from one of our 4 branches in Dublin you are agreeing to the following terms and conditions:
22. DELIVERY TO LOCATIONS OUTSIDE OF THE REPUBLIC OF IRELAND
If you order a product or service to a location outside of the Republic Of Ireland your order may be subject to local duties and taxes which your local authority will add at the point of destination.
24. PAYMENT AND PRICES OR PRICING
24A. The prices displayed on the website are inclusive of VAT and any other applicable taxes in the Republic Of Ireland. These are applied to each piece based on the rates at the time of ordering the product.
24B. We will take every card to make sure the prices displayed on the website are accurate and up to date. In the event of us becoming aware of any errors in pricing on the website we will first give you the option to review the correct price by way of an email. You will then have the option to proceed with the order and pay any balances due or cancel the order and we will issue a full refund to you for the price you paid only.
24C. You must pay for any good or service at the time of order, orders made without full and final payment will not dispatched to you.
24D. By making a payment and submitting your card details to us or any third part we have linked to the website for processing payment you must confirm the card number and all other particulars are accurate and match the details on your card.
24E. By submitting the information to us from your card you are agreeing and authorising us to charge your card with all amounts including duties and taxes in connection with your order.
24F. If we are unable to confirm your order we will issue a full refund of the amount you paid.
24G. When making a payment you may be subject to third party authorisations depending on the card you use and checks you have agreed with your card provider.
24H. ANTI-MONEY LAUNDERING AND FINANCIAL CRIME COMPLIANCE
David Cullen Jewellers Limited complies with all applicable Anti-Money Laundering (AML), Counter Terrorist Financing (CTF), sanctions, and financial crime laws and regulations applicable in Ireland and the European Union.
We reserve the right to request verification information, refuse transactions, cancel orders, or report suspicious activity where required by applicable law or where we reasonably suspect unlawful activity.
25. YOUR RIGHT TO CANCEL
24A. As a customer and consumer, you have the legal right to cancel a contract under the European Union (consumer information, cancellation and other rights) Regulations 2013 during the periods explained below. During this period, you can change your mind if you wish to no longer receive or keep the goods if already received.
25D. If you wish to cancel the contract you need to contact us to confirm you have decided to cancel the contract. You can do this by replying to the email your received when the order was first placed or emailing info@davidcullenjewellers.com.
25E. If you cancel the contract we will refund you the price you paid for the product. Please note that by law we are fully entitled to reduce your refund to reflect any reductions in price based on being mishandled by you contrary to how they would be handled while in our care.
26I. Any refunds will be processed as a reverse transaction to the card or method you used to pay for the order on the date the order was placed. If you used a voucher to pay for the goods we will refund you via more vouchers. We are unable to refund via a different payment method than the one you used at the time of the order being paid for.
26J. Please note this refund and return policy only apply to goods purchased online through our website. Any products bought in our stores are subject to our usual terms and conditions which are 28 days to return the item from the date of purchase and subject to exchange or credit note only. This does not affect your statutory rights.
27. IF YOU CANCEL THE ORDER AFTER IT HAS BEEN DISPATCHED OR DELIVERED TO YOU:
You are fully entitled to cancel the contract after the goods have been dispatched or received by you by doing the following:
27E. We are under a legal obligation to send goods to you in conformity with this contract. As a consumer you have legal rights in relation to faulty goods or goods not as described. Your legal rights are not affected by returning the goods to us and further advice in this regard can be obtained by contacting the National Consumer Agency or Citizens Advice Centre.
28. CANCELLATION OF ORDER BY DAVID CULLEN JEWELLERS
We may cancel any contract at any time or part of an order or contract if for any reason the goods are withdrawn by the manufacturer or by order of any government authority. In an event like this we will contact you by email and refund any payments you have made in respect of the goods.
29. ALL RETURNS
29A. The following returns policy on relates to goods purchased from our website, it does not cover goods bought instore which if returned are only subject to exchange or store credit. Your statutory rights are not affected.
29B. Please note the following returns policy does not apply to any bespoke products or products which have been adapted in any way at your request. Goods purchased online are subject to a 14-day money back guarantee provided they are returned to us in along with all original packaging, in the original condition they were sent to you, within 14 days of the date you received the goods by delivery or collected the goods if ordered for Click & Collect. You must include all paperwork emailed to you for the order.
29C. Some products we sell on our website also come with a manufacturers warranty. If you suspect these goods are faulty or not as described you must contact us BEFORE returning the goods. You an email us at info@davidcullenjewellers.com to explain the perceived defect if within the manufaturers warranty period. We will then arrange with you to return the goods and we in turn will return them to the manufacturer to asses if there is indeed a fault with the product. We can then contact you once the manufacturer has made their findings and arrange either a replacement with the same or similar value item. You may also be entitled to a refund should the manufacturer deem this the best solution.
29D. We cannot be responsible for any damage or loss of goods while in transit from you back to us. We strongly encourage you to use a delivery service that has a signed for system in place to ensure we receive the goods back as you intended.
30. OUR LIABILITY
30A. If David Cullen Jewellers do not adhere to the terms and conditions explained in this document and section we may be liable for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence. We will not be responsible for any loss or damage that is not foreseeable. Loss or damage would be viewed as foreseeable if it was an obvious result of our breach or if it was contemplated by you and us at the time we entered into the contract.
30B. Nothing in these terms and conditions limits the rights you may have as a consumer or any other legal rights that may not be excluded by law.
31. REFUNDS
31A. We always strive to process refunds in as short a time as possible and in this regard we :
31B. Will refund any order we have cancelled and have not accepted within 5 days of us emailing you to make you aware we cannot accept the order. Please note your bank may then take up to 10 working days to process the refund back to you.
31C. If you cancel the item before or after the goods have been delivered to you and providing you have adhered to the terms and conditions set out in our returns section we will issue your refund within 5 days or receipt of the returned goods. Please note your bank may then take up to 10 working days to process the refund back to you.
32. SPECIAL ORDER ITEMS
32A. Certain products or services on our website may be deemed as special orders if they need to be made specifically for you. An example of these would be name chains or bespoke wedding rings.
33. SALE ITEMS
33A. Items reduced or on sale on our website may not be purchased in conjunction with another special offer or discount code. This does not affect your statutory rights.
34. GIFT CARDS AND GIFT VOUCHERS
34.A Gift vouchers for David Cullen Jewellers may be purchased on our website or in any of our stores.
35. OTHER INFORMATION